I had nothing but a stellar experience with this repair shop. The only reason I'm knocking back a star is because of how expensive it was. That being said, repairs of this kind are ALWAYS expensive, and one of the issues they fixed was actually significantly cheaper than a quote I received from the place I usually go to. It's just difficult to place a star rating when it comes to auto repair pricing, because every shop is wildly different and I can never tell if I'm getting a fair price or not. It also doesn't help that I'm pretty poor, so a $1900 repair basically wipes out my entire bank account and savings. It's hard to give a 5 star rating when that's the case. All that being said, the whole process was smooth as can be. As a true Millennial, I prefer not to talk on the phone, so I appreciated that I was able to schedule my appointment online, and they sent me frequent text updates. I found the diagnostic overview to be extremely helpful. After they assessed my vehicle, they texted and emailed me a link to a report about my car, which included pictures of some of the issues. Not only was I able to take my time reviewing the information, it was easy to share with my dad and some friends who know a lot more about cars than me. Much easier than me trying to explain what someone told me over the phone. The manager(?) who I worked with, Brad, was great. When we went over the costs, I asked if there were any issues that weren't an immediate danger that I could get done later. He was quick to let me know that we could do without one additional $150 repair and didn't try to pressure me like a lot of other auto mechanics have done in the past. I've dealt with many condescending repairmen on account of being female, so feeling respected goes a long way. It definitely makes me want to return for any future work. He was also able to give me a discount of about a hundred dollars. My car is a 2010 Kia Rio. In less than 24 hours, a technician named Trevor replaced my front brakes, which were completely worn out, replaced the brake fluid, and repaired the front struts. I have to admit that I don't know what a strut is or what it does, but I know that some part of it was broken and it was dangerous. This is the issue that was also diagnosed by the other shop I usually go to, so having two opinions on it lets me know it definitely needed to be repaired and that money had to be spent. The difference when I brake now is noticeable and feels much improved. Brad let me know that my car is otherwise in pretty good shape considering its age, so I'm hoping I won't have any more major issues while I continue to pay it off. If I do, I will definitely consider paying Honest-1 another visit. Thanks for your attentiveness and quick work!