New Brighton Auto Repair

(651) 888-2609updated hours:
Mon - Fri: 7:00 AM - 4:00 PM
0.5

I have more than one BAD, HORRIBLE, UNPROFESSIONAL and completely DISHONEST experiences with this specific Honest-1 location. I won’t go into great detail here because I could truly write an entire 5 page essay on this shop and their mechanics and Jeff....but I will say that I brought my car in for a very very serious and specific problem relating to my oil cap coming off. Jeff told me there was absolutely no way my oil cap could be coming off while I’m driving. They degreased under my hood and did an oil change and Jeff suggested I put out a camera outside my house or look at cameras at work because someone has to be taking my oil cap off my car in the middle of the night. After having my car at this show THREE times in about 1.5 months I reached out to other trusted mechanics and took their advice on getting my car out of their shop immediately and not spending a penny more with them. I got my car towed to another shop and within 10hrs this other shop was able to tell me EXACTLY what was wrong with my car, why the oil cap was coming off while I was driving and exactly how to fix it. I DO NOT RECOMMEND BRINGING YOUR VEHICLE HERE not even got a simple oil change or bulb replacement. They do not look into the actually potential problem they will just fix what they can see is wrong! They will sucker you out of hundreds of dollars, not fix your car just so your vehicle ends right back up in their shop a few weeks later.

5

Always on time and service with a smile and “small town” friendliness!

4

They have always treated me good. I feel I can trust them.

5

Good service, honest advice.

5

Good and reasonable service. been there several times and always satisfied.

4

Quick and speedy oil change in the age of Co-VID.

5

My alternator seized on my business truck. I spoke directly with the owner Terry who was very friendly and helpful. They came out on site and installed a new alternator and belt. Great customer service, very timely.

5

Awesome service for all vehicles we have taken here. Jeff is the best!!

5

I was told parts were bad at two other shops, came in here for something else and asked them to check those parts and they were fine. Only place I'll go now. 2nd visit just as good. Got pictures of everything diagnosed under the truck. These guys are great.

1

My wife had taken our van there to fix our tire. Would have been to probably just buy new tires since they charged so much just fix a valve stem ($150!). About 2 weeks go by, and our alternator literally fell off! Of course, attached to the alternator is the serpentine belt, so that of course gets shredded too. Something seems suspicious here because alternators do not just fall off. I had my uncle from Wisconsin who is a full time auto mechanic come and look at it. He says that all 3 bolts that bolt on the alternator were busted off at the head, and that why it fell off. In all his days he’s never seen that. Those bolts are heavy duty and don’t break themselves. And this is a relatively new alternator so there was no rust! My uncle said he believes someone intentionally busted the bolts, as there is no way this could just happen naturally. Even if it could happen, 1 bolt maybe. But all 3? After reading reviews on Yelp for this “Honest-1” company and reading similar reviews of vehicles breaking down after a week of service, I’m all too suspicious. I can’t say for certain that this Honest-1 auto care company intentionally did this... but it seems like a heck of a coincidence if it wasn’t. But seriously, read the yelp reviews too and you’ll read similar reviews to this one. I do not trust this company and will not ever go back. Sticking with my uncle now.

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