New Brighton Auto Repair

(651) 888-2609updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
1

At first, I thought these guys were fantastic the first time I brought my car here. My car would randomly die. They said I needed a new alternator, so I replaced that. I picked up my car and it was fine for about a day. Then it started doing the same thing again. Brought it back and they told me they put in a bad alternator and they need to replace it. Got my car back again, worked for about a day without problems. Then the problems started back up again. I brought it back for a third time. It sat there for 2 days and they told me they couldn’t get it to fail and can’t figure out what is wrong with it. Told me abunch of lies of stuff they did, but In reality they didn’t even try and brushed me off. I went and picked it up and brought it to a different repair shop and they fixed it in less then a day. DO NOT GO HERE!!

Hi Alyssa- thank you for your feedback and we sincerely apologize we didn't deliver a 5 star experience. We buy OEM quality parts which is why we offer our 3 year/36,000 mile warranty. Unfortunately problems can occur with any parts we install. Regarding your recurring intermittent problem, we had two of our ASE certified technicians troubleshoot your vehicle and they couldn't duplicate your reported problem. Unfortunately, if we can't duplicate a problem there is no valid repair we can perform- we don't just shotgun parts at problems and hope they go away. We didn't lie to you anywhere along the way and apologize if we gave the impression we were being anything less than completely honest and trustworthy. If you had brought the vehicle to us when the problem was occurring we could have correctly identified the problem and performed the appropriate repair. We'd be happy to discuss the situation in additional detail with you. Please contact Jeff at (651) 888-2609.

- Honest-1 Auto Care New Brighton
3

Service was fast and efficient. I feel the cost for an oil change was excessive—and I had a $15 off Coupon!

Hi Gwen- thank you for the feedback. I'm sure if you shop around you'll see that $55.79 for a full synthetic oil change is at the lower end of the price range. Our cost of fluids and supplies increases almost every month and we do our best to absorb the increases. Hopefully we'll see you next time you need service!

- Honest-1 Auto Care New Brighton
5

My truck wouldn't stay running. So I called AAA and they towed it to Honest-1. They diagnosed my problem and made the needed repairs. The whole process was smooth and hassle free. The warranty and discount are nice as well. Thank You, Todd Hari

Thank you for trusting us with your truck, Todd!

- Honest-1 Auto Care New Brighton
5

I got towed to Honest 1 Auto Care after breaking down on 694. The issue ended up being caused by work done by another mechanic. They got the car done and it is working good. Due to their evaluation the other mechanic is reimbursing me for the repairs

Thank you for your kind words and 5 star review Lisa! We're happy we could get you back on the road!

- Honest-1 Auto Care New Brighton
4

Quick service but they also list all other non-essential fixes also. Very courteous prices were moderate to slightly high.

Hi Jeff- thank you for the review! We'll deliver a 5 star experience next time! We always tell you what's going on with your vehicle via the digital inspection results so you can make informed decisions on your vehicle. I'm sure if you shop around you'll find that our prices for most services are very competitive- we know because we DO price shop around!

- Honest-1 Auto Care New Brighton
5

Thank you for the 5 stars Jaret!

- Honest-1 Auto Care New Brighton
5

Hi Josiah- thank you for the 5 star rating!

- Honest-1 Auto Care New Brighton
5

Honest 1 New Brighton has always done great work on my Suburban. They diagnose issues and give me a list of issues so I can decide what work I want them to do and what work I can do myself. They diagnosed my bad transfer case that two other shops missed which they will be replacing for me eventually. They replaced the Axle seal, removed and replaced throttle body screw (I broke). They could have said I damaged the manifold after tightening the throttle body screw too tightly, but they didn't. They are HONEST and they stand behind their work for THREE years. I have only seen shops warranty their work for two years. Some shops don't warranty any work. And every time they do work on my car, I have had a loner vehicle to drive. I just keep the loner car clean, replace the gas I used and pickup my vehicle with the comfort of knowing the work was done correctly. Now my family brings their cars and trucks to this Honest 1 location. It's further out than the St Paul location, but they have proven themselves to be very trustworthy. I work hard for my money and know it is well spent here. Jeff, Joe, and Technician Trevor, you guys are awesome!! A well-kept vehicle can save lives.

Hi Jennifer- we really appreciate your kind words and 5 star review! Thank you for trusting us with your Suburban!

- Honest-1 Auto Care New Brighton
5

I appreciate the honest estimates I get from Honest 1 in New Brighton. They stand behind their work, they communicate, and I get great service on my vehicle that they warranty for 3 whole years. Where else do you get a warranty like that?? Thank you, Jeff, Joe, and Technician Trevor!!

Hi Jennifer- we really appreciate your kind words and 5 star review! Thank you for trusting us with your Suburban!

- Honest-1 Auto Care New Brighton
5

Great place. Professional and thorough.

Thank you for your kind review Laurie!

- Honest-1 Auto Care New Brighton
Honest-1 Auto Care New Brighton is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care New Brighton (651) 888-2609 if you have any issues in accessing any area of our website.