I have brought my vehicle here several times and reviewed highly, even though the work was ‘ok’ But this is the final straw. Yesterday, I paid $2900 for only rear pads and rotors, spark plug /coil/etc, fuel system ‘cleaning’. ! I accepted this price that is well behind anything I have seen in the past, as I ‘needed’ my vehicle next week As I drove home, within 3 miles, my brakes began ‘screaming’ (a nasty rubbing/scraping noise so loud a person next to me on the highway pointed at the rear of the vehicle (that I already was quite aware of)) How my vehicle could have not been checked by them - Eg for them to not have bothered to have looked at and heard this before I was given it back to take it home is beyond me. This cost me another hour of my time, at at my hourly rate, that is another lost $150+ I brought by van back the next morning (I had picked it up at almost 5 pm which is their closing, so I had to wait until they opened the next day) They proceeded to tell me that this was an ‘unrelated’ issue and billed me ANOTHER $615+ to ‘diagnose’ and repair the issue - eg tell me the CALIPERS needed to be replaced, even though that is what I originally assumed was the issue and WHY I had brought it to them !!!!! There is no excuse for them to have NOT found this initially (assuming it was the real problem) since this is why I brought the vehicle in!! I cannot imagine a facility not checking the calipers when they are charging to replace the pads/rotors ! Who would not bother to look at the calipers when replacing the pads and rotors?? I knew to do that when I was 14… :( I told them I hope the $615 extra they took from me is worth losing a long term customer permanently !!! I will never be going back Their prices are also, by far, beyond any other facility I have dealt with :(
Hi Peter- thank you for taking time to leave us feedback. We're very sorry you didn't have a good experience with us on your last two visits. Your rear calipers appeared to have been fine at the time of the pad and rotor replacement (which was done by our ASE certified Master Technician) as they compressed properly. Everything appeared to be working properly on our test drive performed after your service. Unfortunately, inflation has had a large effect on our industry across the board and we understand car repairs can be expensive. We’re very sorry you didn’t think our service was a good value. We firmly stand behind our prices and in most cases can meet or beat any apples to apples competitor quotes. We stand behind all our work and recommendations with a 3 year/36k mile warranty, complimentary roadside assistance, and offer free loaner cars. Thank you again for your feedback and have a great day!
- Honest-1 Auto Care New Brighton