New Brighton Auto Repair

(651) 888-2609updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
1

Hello Mr. Titan- please let us know what we did wrong! Obviously we can't look up your service history with your pseudonym but we'd like to make it right. Please call Jeff at (651) 504-3324 to discuss your issues. Thanks!

- Honest-1 Auto Care New Brighton
5

Thank you for the 5 star rating Alexander!

- Honest-1 Auto Care New Brighton
5

They were very fast, great pricing, and great service. Would highly recommend.

Thank you for the 5 stars!

- Honest-1 Auto Care New Brighton
5

I was bringing my car into Honest1 for a rather expensive preventative maintenance job that another shop had recommended I do soon. Upon bringing my vehicle in, I had asked if they could inspect that area first, and give me their opinion on it, and they said absolutely. It didn't seem like it was something I needed to have done as it's usually part of a 100,000 miles maintenance, and I had it done about 40,000 miles ago. They called me a couple hours later and told me that it looked like it was in good shape, and that they didn't see any indication that I needed to do that, which was very honest of them! I still had other things I wanted to address with the car, and had the team at Honest1 begin to take care of those for me. I would recommend, and I'll be bringing my car back there. Thank you

Hi Pat- thank you for your kind review and trusting us with your vehicle! We take pride in giving valued customers an honest assessment of what is needed on their vehicles.

- Honest-1 Auto Care New Brighton
4

I went there for a general maintenance review which is Free for AAA members. Staff said they didn't know about the free service. They were going to charge me $30 until they went online and checked the AAA SITE. I got my free maintenance check which was done well. Staff was friendly and waiting room was clean & comfortable.

Hi John- sorry for the inconvenience! We provide a vehicle inspection with every service and don't often get a AAA request for a maintenance review. We'll use this as a training opportunity. Hopefully we can provide a 5 star experience next time!

- Honest-1 Auto Care New Brighton
4

Hi Kim- thank you for the 4 stars! We'll deliver a 5 star experience on your next visit!

- Honest-1 Auto Care New Brighton
5

Thank you for the 5 star rating Steven!

- Honest-1 Auto Care New Brighton
2

Have to bring my vehicle in three times to get a/c fixed, they didn’t even look at the maintenance sheet dropped off with the vehicle. Never fixed my problem, took 3 tries and 3 days to refill my a/c. Charge me 1000$ for my a/c fix and refill. Reasonably priced if done right the first time. Don’t recommend unless you want to wait 3x as long and suggestions of slightly worn part that don’t need replacement

Hi Taylor- we apologize for not communicating with you properly on your first visit. Your vehicle came blowing warm air so we recharged your AC to get it blowing cold again. Obviously we missed the boat on the first visit that the blend doors weren't functioning properly and should have double checked at that time. We're happy your AC is functioning properly now and apologize for the inconvenience. As to the recommendations, we take the approach to telling our valued customers the truth on what is going on with their vehicle to prevent more costly repairs down the road so they can make an informed decision. Suspension components wear over time which creates safety concerns and causes tires to wear prematurely. We're committed to providing a 5 star experience on your next visit!

- Honest-1 Auto Care New Brighton
5

As always the boys at Honest-1 Auto Care did a fantastic job taking care of my vehicle. Fixed my AC Lickety-Split and also diagnosed some other 'noises' I was hearing. They gave me a clear estimate on what it was going to cost and alternative options for me. Couldn't have been more professional and quick. I will always take my vehicles there

Thanks for your kind words and 5 star review Ken! We appreciate you trusting us with your vehicles!

- Honest-1 Auto Care New Brighton
2

Was 100 dollars more than estimate i had to sign.

Hi Arnold- we apologize but aren't sure where the miscommunication happened. Your estimate was $1994.49 and we got your vehicle repaired and out the door for $1823.60. We saved you $171 from the original estimate. We're happy to show you the paperwork if you'd like to review! Thank you for trusting us with your vehicle and hopefully next time we can deliver a 5 star experience!

- Honest-1 Auto Care New Brighton
Honest-1 Auto Care New Brighton is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care New Brighton (651) 888-2609 if you have any issues in accessing any area of our website.