New Brighton Auto Repair

(651) 888-2609updated hours:
Mon - Fri: 7:00 AM - 4:00 PM
5

Great service, great guys, great place. I trust these guys, would recommend others go there for sure!

5

Everything was fine.

5

I had H1 conduct a pre purchase inspection on a car I was considering. The depth and thoroughness of the work was impressive. They highlighted issues which would have cost me thousands. I passed on the car. Well worth the money spent at H1.

5

Always friendly, reasonably priced and straight forward.

5

Would give you 10 stars if I could. **********

5

Wonderful customer service. Very friendly staff.

5

Manager Jeff was very proficient handling my appointment. Service was completed on time. Very satisfied with work. Highly recommended.

4

I had nothing but a stellar experience with this repair shop. The only reason I'm knocking back a star is because of how expensive it was. That being said, repairs of this kind are ALWAYS expensive, and one of the issues they fixed was actually significantly cheaper than a quote I received from the place I usually go to. It's just difficult to place a star rating when it comes to auto repair pricing, because every shop is wildly different and I can never tell if I'm getting a fair price or not. It also doesn't help that I'm pretty poor, so a $1900 repair basically wipes out my entire bank account and savings. It's hard to give a 5 star rating when that's the case. All that being said, the whole process was smooth as can be. As a true Millennial, I prefer not to talk on the phone, so I appreciated that I was able to schedule my appointment online, and they sent me frequent text updates. I found the diagnostic overview to be extremely helpful. After they assessed my vehicle, they texted and emailed me a link to a report about my car, which included pictures of some of the issues. Not only was I able to take my time reviewing the information, it was easy to share with my dad and some friends who know a lot more about cars than me. Much easier than me trying to explain what someone told me over the phone. The manager(?) who I worked with, Brad, was great. When we went over the costs, I asked if there were any issues that weren't an immediate danger that I could get done later. He was quick to let me know that we could do without one additional $150 repair and didn't try to pressure me like a lot of other auto mechanics have done in the past. I've dealt with many condescending repairmen on account of being female, so feeling respected goes a long way. It definitely makes me want to return for any future work. He was also able to give me a discount of about a hundred dollars. My car is a 2010 Kia Rio. In less than 24 hours, a technician named Trevor replaced my front brakes, which were completely worn out, replaced the brake fluid, and repaired the front struts. I have to admit that I don't know what a strut is or what it does, but I know that some part of it was broken and it was dangerous. This is the issue that was also diagnosed by the other shop I usually go to, so having two opinions on it lets me know it definitely needed to be repaired and that money had to be spent. The difference when I brake now is noticeable and feels much improved. Brad let me know that my car is otherwise in pretty good shape considering its age, so I'm hoping I won't have any more major issues while I continue to pay it off. If I do, I will definitely consider paying Honest-1 another visit. Thanks for your attentiveness and quick work!

5

Brought our 2012 Honda Odyssey to Honest 1 Auto Care in New Brighton in July 2020 to have the timing belt replaced. The dealer wanted over $2K to do it. I searched for other options and found Honest 1 and glad I did. Honest 1 did it for half of what the dealer was proposing, gave us a loner car, and finished the job in about 4-5 hours. GREAT EXPERIENCE!

5

Best mechianic I have been to , very fast service and very nice people! Also a Very clean facility

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