First I received the call about what will be done and the cost, then I told Joe I have Costco discount. Joe said he will deduct it from my bill. Here is my concern: 1. It is a simple burned fuse problem, any experienced mechanic person knew the first thing is to check the fuse box. If they do that they can find the burn fuse right away and just replace it and see if it will fix the problem. If it does, there is no reason to do any diagnosis. If it is nice to do the diagnosis but necessary to fix the problem, they should have told me and let me to make the decision whether to do it or not. 2. When on the phone, I was told the diagnosis is about $70 some dollars, but the invoice shows $125. So once I use Costco discount, the cost of diagnosis has to go up? If that is the case, I will inform Costco about this practice, since it is not a member benefit at all 3. Replace a burn fuse is a simple process, Why there is a charge of Shop supplies for $19.28? Is this common practice for any repair? Please address these issues, otherwise I lost my confidence to HONEST-1 Auto!
Hi David- Thank you for taking the time to leave us feedback. Your blown fuse was not in your fuse box- that was the first thing we checked. We had to test our your electrical system to find the source of your no- start condition. It wasn't a simple starting and charging system test. You blew the positive battery cable fuse when you tried to jump start your car and hooked up the cables backwards- it's not in the fuse box. We performed the diagnosis and repair for you at a very reasonable price. Thank you and have a great day!
- Honest-1 Auto Care New Brighton