We will be closed on Monday, May 29th in observance of Memorial Day.

New Brighton Auto Repair

(651) 888-2609
Mon - Fri: 7:00 AM - 5:00 PM
5

Hi Joe- Thank you so much for the 5 star rating and for supporting our small family business!

- Honest-1 Auto Care New Brighton
5

I've been using Honest-1 for many years and always had a great experience. Thanks for another one!

Hi Joey- Thank you so much for the 5 star review and for supporting our small family business!

- Honest-1 Auto Care New Brighton
0.5

First I received the call about what will be done and the cost, then I told Joe I have Costco discount. Joe said he will deduct it from my bill. Here is my concern: 1. It is a simple burned fuse problem, any experienced mechanic person knew the first thing is to check the fuse box. If they do that they can find the burn fuse right away and just replace it and see if it will fix the problem. If it does, there is no reason to do any diagnosis. If it is nice to do the diagnosis but necessary to fix the problem, they should have told me and let me to make the decision whether to do it or not. 2. When on the phone, I was told the diagnosis is about $70 some dollars, but the invoice shows $125. So once I use Costco discount, the cost of diagnosis has to go up? If that is the case, I will inform Costco about this practice, since it is not a member benefit at all 3. Replace a burn fuse is a simple process, Why there is a charge of Shop supplies for $19.28? Is this common practice for any repair? Please address these issues, otherwise I lost my confidence to HONEST-1 Auto!

Hi David- Thank you for taking the time to leave us feedback. Your blown fuse was not in your fuse box- that was the first thing we checked. We had to test our your electrical system to find the source of your no- start condition. It wasn't a simple starting and charging system test. You blew the positive battery cable fuse when you tried to jump start your car and hooked up the cables backwards- it's not in the fuse box. We performed the diagnosis and repair for you at a very reasonable price. Thank you and have a great day!

- Honest-1 Auto Care New Brighton
4

I've had my car repaired here two or three times. The technician that helped me most recently was very friendly and helpful. Price is reasonable.

Hi Paul- We really appreciate your kind words and for trusting us with your vehicle! We’ll do our best to deliver a 5 star experience next time!

- Honest-1 Auto Care New Brighton
5

They are always friendly and communicative of any issues!

Hi Hannah- We really appreciate your kind words and for supporting our small family business! Thank you!

- Honest-1 Auto Care New Brighton
5

Quick and professional.

Thank you so much for the 5 star review and for trusting us with your vehicle!

- Honest-1 Auto Care New Brighton
5

Oil change

Hi Supas- Thank you so much for the 5 star rating and for trusting us with your vehicle!

- Honest-1 Auto Care New Brighton
1

They will charge $130 for each little thing you want looked at, even when you tell them an engine code and it's correct but they still charged for that? I had to pay 350$ just for them to "diagnose" like 3 things. It's a horrible shop and I would not recommend.

Hi Sarah- we don't have any record of talking to you or seeing your vehicle. If you have any concerns with our service please contact Jeff at (651) 888-2609. Thank you and have a great day!

- Honest-1 Auto Care New Brighton
5

Hi Geraldine- We really appreciate your 5 star rating and for supporting our small family business! Thank you!

- Honest-1 Auto Care New Brighton
1

This place doesn’t honor their appointments. My first attempt to get an appointment was online on 4/10/23 by filling out the form. On 4/15/23 I still hadn’t heard back, so I stopped in and they made an appointment for the next Monday at 4:30pm for an A/C recharge. Showed right on time for my appointment and they said, “sorry, our guy is leaving at 5pm and won’t have time to do the work.” They didn’t bother to try and call me or anything. Just wasted time filling out their online form and made two trips into the shop and they just sent me away saying they didn’t have time to honor the appointment with a shrug. Lesson = Not so Honest 1. Definitely will bring my business elsewhere.

Hi Sharriah- Thank you for giving us a try and for taking time to leave us feedback. We sincerely apologize for not being able to honor your appointment time. Our AC machine was in use on another vehicle and needed to complete the cycle before we could work on your car and our technician had to leave at 5 to pick his kids up from daycare. We definitely should have communicated better with you and we apologize for the inconvenience. Thank you again for your feedback and have a great day!

- Honest-1 Auto Care New Brighton
Honest-1 Auto Care New Brighton is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care New Brighton (651) 888-2609 if you have any issues in accessing any area of our website.