This is the first time in my life that I love a mechanic shop. Since they fixed an electrical problem for me yesterday until now I have told everyone I met about them.
I'll start from the beginning. It's located in a nice strip mall and there's plenty of parking spots. From outside the shop looked small so I was walking to it with the impression that the store front will be as small as a two-chaired barbershop. It took me a minute to start seeing what's going on inside..shocking! High ceiling, marble counters, stylish and professional tiling. Jeff was on his computer behind the counter but to my surprise Bruce, who is my customer, was on the computer next to him. They both greeted me very kindly and were excited to help me. I'm sorry to stereotype but these guys don't have the typical mechanic personality. I mean they are very customer service and care oriented.
I explained to Jeff the problem and after filling out a small paper I gave him the key. Jeff asked if he could show me around! Absolutely. He showed me the workshop..it's in mint condition, spacious and organized. Then he should me another seating area with and ultra high deluxe furniture and TV. If you like to get online there is a brand new computer sitting on a beatiful desk and a comfy leather chair. If you like to do some work privately there is a one-person room with a desk and a fax machine and printer are being added to it. If you like video games there's a room dedicated to that with a playstation and a nice TV. If you have kids there's a dedicated play room with lots of toys and I think I saw some books as well.
I was so blown away That I started worrying about my bill!
Jeff then called me and told me that the problem was a lot easier than I thought. I went to pick up the car and I was shocked from how reasonable my bill was...blown away again.
Jeff and Bruce, you and your place gave me at first the feeling that I got from the BMW of Minnetonka but then surpassed that with your service and real care. I promise I won't take my vehicles anywhere else. You leave me no reason to.
Last but not least, if I could leave a 10 star review I would.
Excellent job everybody, excellent job and thank you.