For starters, i was a walk in customer. I came in to get my A/C checked out. They had an estimate ready for me within 15 minutes. Fast, curteous and proffesional. Excellent waiting room! Big TV with plenty of channels, comfy chairs, a kids area with toys and a Playstation 3, a desk to write at and even a computer for customer use complete with complimentary wi-fi. I could easily see myself coming back here to get further service done. And if I had to wait for my vehicle to be fixed, I wouldn't even mind waiting with all of the amenities they offer.