My family has had an unfortunate run of luck on a couple of vehicles in the last few months. A couple of months ago was my first time using Honest-1. They lived up to their name: when I walked in and told them what was going on, they said "if you really want us to do a diagnostic, we can, but XYZ is what's wrong." They didn't try to get me in just to charge me for a diagnostic - quite the opposite. Once I asked them to work on it, they called around town for the best price on the parts I needed, let me make the choice out of several options, and the total bill was certainly reasonable. There was a minor remaining issue after we got the car back and when notified, they got it fixed very quickly (and obviously at no cost). On the second vehicle, they permanently fixed a problem I'd paid someone else to fix a year ago who apparently just put a band-aid on it. I can't recommend them enough!