New Brighton Auto Repair

(651) 888-2609updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
1

My vehicle has been there 3 times for the same issue, still not resolved.

Hi Tim- we're trying to contact you to discuss your issues with your F250. Our records indicate there were multiple issues with your AC system. We stand behind our work with our 3 year/ 36,000 mile warranty and always strive to ensure problems are fixed correctly the first time whenever possible. Please contact Jeff at (651) 888-2609 so we can address you r concerns. Thank you for trusting us with you vehicle!

- Honest-1 Auto Care New Brighton
5

Thank you for the 5 star rating Heidi!

- Honest-1 Auto Care New Brighton
0.5

1st time visiting this shop - Just needed an estimate on an exhaust system. Front desk employee told me the inspection took about 10-15 minutes. And then said it took him an hour & 15 minutes to complete the estimate. So why not send me on my way after inspection & just email or call me with the results. (Estimate included 3 other repairs) What a complete disregard for my time. Great clean waiting room - super fancy print out of your repairs for the vehicle but , poor customer service. Will not be back. Thanks for looking at my vehicle - I guess…….

Hi Aaron- we apologize for the miscommunication and not being more efficient! We're always happy to accommodate customers with their needs which is why we offer free loaner cars and shuttle service. Please let us know when you want to repair you exhaust system.

- Honest-1 Auto Care New Brighton
5

Thank you for the 5 star rating Rick!

- Honest-1 Auto Care New Brighton
5

Hi Donna- thank you for the 5 star rating!

- Honest-1 Auto Care New Brighton
1

Hello Mr. Titan- please let us know what we did wrong! Obviously we can't look up your service history with your pseudonym but we'd like to make it right. Please call Jeff at (651) 504-3324 to discuss your issues. Thanks!

- Honest-1 Auto Care New Brighton
5

Thank you for the 5 star rating Alexander!

- Honest-1 Auto Care New Brighton
5

They were very fast, great pricing, and great service. Would highly recommend.

Thank you for the 5 stars!

- Honest-1 Auto Care New Brighton
5

I was bringing my car into Honest1 for a rather expensive preventative maintenance job that another shop had recommended I do soon. Upon bringing my vehicle in, I had asked if they could inspect that area first, and give me their opinion on it, and they said absolutely. It didn't seem like it was something I needed to have done as it's usually part of a 100,000 miles maintenance, and I had it done about 40,000 miles ago. They called me a couple hours later and told me that it looked like it was in good shape, and that they didn't see any indication that I needed to do that, which was very honest of them! I still had other things I wanted to address with the car, and had the team at Honest1 begin to take care of those for me. I would recommend, and I'll be bringing my car back there. Thank you

Hi Pat- thank you for your kind review and trusting us with your vehicle! We take pride in giving valued customers an honest assessment of what is needed on their vehicles.

- Honest-1 Auto Care New Brighton
4

I went there for a general maintenance review which is Free for AAA members. Staff said they didn't know about the free service. They were going to charge me $30 until they went online and checked the AAA SITE. I got my free maintenance check which was done well. Staff was friendly and waiting room was clean & comfortable.

Hi John- sorry for the inconvenience! We provide a vehicle inspection with every service and don't often get a AAA request for a maintenance review. We'll use this as a training opportunity. Hopefully we can provide a 5 star experience next time!

- Honest-1 Auto Care New Brighton
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