Had an appointment at 10, got there 1/2 hour early and they got me in right away.They checked what I thought was wrong, and no surprises until they started to work on it. The more they took apart the more problems they found. (All problems were legit as it is a 21 year old car). It took more time than originally thought, so the gave me a a ride home, and came and picked me up when they were done. They informed me of everything they wanted to do, and explained why.I spent more money than I thought I was going to at first, but now am confident I won't be stranded in the middle of winter on the side of the road. This is the second car I have had them work on, and am satisfied again. I will be a returning customer.